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Terms and Conditions

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Our Distance Selling Regulations (“DSR”) is detailed in section 14

Please read our terms and conditions carefully before ordering, these will govern any contract of sale that we, I.S.Computers Ltd enter into with you, the customer.

**ADDITIONAL CONDITIONS AND INFORMATION FOR CUSTOMERS ORDERING FROM THE I.S.COMPUTERS EXTRA WEB-STORE**

· THE I.S.EXTRA WEB-SITE IS AN EXTENSION OF OUR PRODUCT RANGE AND ALLOWS CUSTOMERS TO ORDER ITEMS THAT CAN THEN BE COLLECTED FROM OUR STORE

· THE STOCK LEVELS SHOWN ON THE I.S.COMPUTERS EXTRA WEB-STIE ARE FOR GUIDANCE ONLY AND ARE BASED UPON THE STOCK AT OUR SUPPLIERS WAREHOUSE , NOT OUR RETAIL PREMISES


· ALL ORDERS PLACED ON THE I.S.EXTRA WEB-STORE MUST BE COLLECTED FROM OUR STORE ADDRESS** WHICH IS : I.S.COMPUTERS Ltd
The Parade , 120 Hillmorton Road ,Rugby
CV22 5AL , COLLECTION OF ORDERS IS AVAILABLE FROM MON-FRIDAY 9AM – 6PM , SATURDAY 9AM – 2M

· WE DO NOT SEND GOODS MAIL ORDER, YOU WILL NEED TO BE ABLE TO COLLECT THE GOODS FROM OUR STORE

· THE CREDIT/DEBIT CARD HOLDER MUST SHOW THE CARD USED ON-LINE TO I.S.COMPUTERS ON COLLECTION AND SIGN FOR THE GOODS

· PLEASE CHECK THE SPECIFICATION CAREFULLY TO ENSURE THAT THE PRODUCT MEETS WITH YOUR REQUIREMENTS BEFORE ORDERING. IF YOU ARE IN DOUBT THEM PLEASE CONTACT US PRIOR TO PLACING ANY ORDER. WE ALSO SUGGEST THAT IF IN DOUBT YOU SHOULD CONTACT THE MANUFACTURER.

· WE DO NOT ACCEPT OPEN GOODS BACK BECAUSE OF INCOMPATIBILITY.

· WE DO NOT ACCEPT ANY SOFTWARE BACK THAT HAS BEEN OPENED, INSTALLED OR REGISTERED

· GOODS ARE NOT SUPPLIED ON A TRIAL BASIS.

**END OF ADDITIONAL CONDITIONS FOR THE I.S.EXTRA WEB-STORE**

STANDARD TERMS AND CONDITIONS BELOW




. Definitions

1.1 "Buyer" means the person who buys or agrees to buy the goods from the Seller.

1.2 " Conditions " means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

1.3 "Delivery Date" means the date specified by the Seller when the goods are to be delivered.

1.4 "Goods" means the articles which the Buyer agrees to buy from the Seller.

1.5 "Price" means the price for the goods excluding carriage, packing, insurance and VAT.

1.6 "Seller" means I.S.COMPUTERS Ltd , The Parade , 120 Hillmorton Road
Rugby , CV22 5AL in the County of Warwickshire.


2. Conditions applicable:-

2.1 These conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all their terms and conditions including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation of order or similar document. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Conditions

2.3 Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Conditions.

2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.


3. The Price and Payment

3.1 The price shall be the Seller's quoted price. The price is exclusive of VAT, which shall be due at the rate ruling on the date of the Seller's invoice. The Seller reserves the right to amend prices at any time without prior notice. Errors and omissions are excepted. Any order sent to I.S.Computers Ltd by whatever means, e.g. Post, e-mail , telephone etc. shall be deemed as an offer in response to our invitation to treat from whatever sources (printed advert, Internet site etc)and therefore I.S.Computers Ltd reserve the right to not accept any offer that maybe made to them.

3.2 Payment of the price and VAT shall be due and payable on the date of the invoice. Time for payment shall be of the essence.

3.3 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 5% above the base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.


4. Orders

4.1 Written confirmation of telephone orders must be clearly marked as such. In default the Seller shall not be held responsible for duplication of an order.

4.2 In the event the buyer wishes to cancel an order the Seller reserves the right to apply a cancellation charge. The buyer must obtain a cancellation number from the Seller.


5.The Goods

5.1 The quantity and description of the goods shall be as set out in the Seller's quotation. Errors and Omissions excepted.

5.2 The buyer will ensure that the goods purchased are suitable and compatible with their requirements

5.3 Goods are supplied on the basis that the Buyer is competent in installing them and wherever necessary carrying out diagnostic tests.


6.Warranties and liability

6.1 The Seller warrants that the Goods at the time of delivery correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties conditions or terms relating to fitness for purpose, merchantability or condition of the Goods and whether implied by statute or common law or otherwise are excluded.

6.2 Where the Buyer is dealing as a consumer (as defined in the Unfair Contracts Term Act 1977 Section 12) the Seller will replace , repair or refund strictly at the Seller's option any item found to be faulty within twelve months from the original invoice date, provided that the goods are returned to the Seller in accordance with the 'Returns Policy' Clause and the goods have not been miss-used, tampered with, improper application, neglected and/or physically damaged. Normal wear and tear will not be covered by the warranty i.e. mouse, joystick. The replacement will be to the original specification or above at the Sellers discretion. No refund shall be given unless the goods are returned to the Seller, with all documentation, software and accessories in the original packaging.

6.2.1 The warranty period between the Buyer and the Seller is strictly 12 months from purchase invoice date, regardless of any warranty replacements. Under no circumstances can this warranty be extended and warranties given by the Manufacturer , Dealer or any other party is expressly excluded from this contract between the Buyer and Seller.

6.3 In the case of hard drives, which require replacement, these shall be to the same capacity or higher and not necessarily of the same manufacturer.

6.4 If a faulty item is to be repaired then the Seller may take a reasonable time to effect such repair, which may include the time taken to return it to the original supplier. The Seller shall not be liable for any loss incurred whilst the goods are being repaired and tested.

6.5 The Buyer shall take necessary precautions to back-up the data, the Seller shall not be liable for any loss resulting from equipment failure.

6.6 The buyer shall take necessary Anti-Static precautions when handling any electronic component. Any damage as a result of improper handling will void any warranty.


7. After Sales Service / Returns Policy

7.1 The technical department is open between 9am and 6pm Monday to Friday during which time the Buyer can telephone the technical department to obtain after sales service. The technical department is not available on Weekends. The Buyer shall produce the appropriate invoice to the Seller before any after sales service can be offered. Technical support is provided purely as a good will gesture and no guarantee can be given that all cases may be solved.

7.2 Where goods are supplied in component form, Warranty will only be honoured providing the goods are returned in component form with individual fault reports. Normal hourly rates apply for any additional Support.

7.3 The Buyer shall obtain a Returns Material Authorization number (RMA) from the Seller before returning any goods. Goods received without a valid RMA no. shall be rejected and returned to the Buyer.

7.4 The Buyer shall provide the sales invoice and the serial number on which the goods were purchased, upon verification by the Seller, the Seller shall issue a RMA no. which shall be valid for a period of thirty days.

7.5.1 If the Buyer returns the goods in person, these goods must be left with the Seller for testing. No goods shall be tested 'on the spot' whilst the customer waits .The buyer will be required to obtain an RMA no. prior to returning goods in person , a receipt will be issued upon return. No goods can be left without proof of purchase.

7.6 Upon receipt of the goods by the Seller, the Seller shall repair or replace at the Sellers discretion and shall be returned to the Buyers original invoice address. Goods received by the Seller which are damaged, incomplete or not of the Seller's origin shall not be processed and arrangements for their return to the Buyer shall be made. If the goods are found to be not supplied by I.S.Computers Ltd then a delivery charge will be made for the return of the goods.

7.7 In the event that the goods are returned and subsequently tested and found to be free of any faults the Seller shall make a minimum charge of £5.00 plus VAT or 10% of the value of the goods which ever is the greater per item. No goods shall be returned to the buyer without payment of these charges. In the event that payment has not been made within 21 days of notification of the no fault found charge, the goods shall be disposed of without any liability to the Seller.

7.8 The Seller shall reserve the right to refuse to restock any goods which have been:-

Supplied in accordance with the Buyers order.

Returned not in manufacturers packaging, incomplete or defaced.

Returned in a non-resalable condition or goods opened

Returned with serial numbers removed or defaced

7.9Goods which are returned for restocking will be charged a minimum of 20% restocking fee (min. £5 plus VAT) per item . The Seller shall reserve the right to refuse to restock any goods which are incomplete and/or not in their original packaging or have been ordered in specially.

7.10 Goods that are over 1 month old that are found to be faulty may be returned to our suppliers for repair / replacement. Goods over 1 month old will not be replaced directly from our new stock , the time for repair / replacement can take up to 28 days. I.S.Computers are not responsible for lending components whilst goods are away for repair / replacement with our suppliers.


8. Delivery of Goods (not applicable , no mail order service is offered)


9. Acceptance of Goods

9.1 The Buyer shall be deemed to have accepted Goods 24 hours after collection.

9.2 The Buyer shall advise in writing within 3 days of collection of the Goods any discrepancies in specification from the Goods ordered, after which it shall be deemed acceptance of the goods as the specification supplied. After this period, the Buyer shall not be entitled to reject Goods which are not in accordance with the Contract. The buyer must check the specification of goods received against the goods ordered prior to using the goods as this will deem acceptance.



10. Title and risk

10.1 The Goods shall be at the Buyer's risk once collected.

10.2 Property of the Goods shall not pass from the Seller until;

10.2.1 the Buyer shall have paid the price plus VAT in full; and

10.2.2 no other sums whatever shall be due from the Buyer to the Seller

10.3 Until property in the Goods passes to the Buyer in accordance with Clause 10.2 the Buyer shall hold the Goods and each of them on fiduciary basis as bailee for the Seller. The Buyer shall store the Goods (at no cost to the Seller) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Seller's property.

10.4 Notwithstanding that the Goods (or any of them) remain the property of the Seller the Buyer may sell or use the Goods in the ordinary course of the Buyer's business at full market value for the account of the Seller. Any such sale or dealing shall be a sale or use of the Seller's property by the Buyer's own behalf and the Buyer shall deal as principal when making such sales or dealings. Until property in the Goods passes from the Seller, the entire proceeds of sale or otherwise of the Goods shall be held in trust for the Seller and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as the Seller's money.

10.5 The Seller shall be entitled to recover the price (plus VAT) notwithstanding that the property in any Goods has not passed from the Seller.

10.6 Until such time as property in the Goods passes from the Seller to the Buyer shall upon request deliver up to such of the Goods as have not ceased to be in existence or resold to the Seller. If the Buyer fails to do so the Seller may enter upon any premises owned occupied or controlled by the Buyer where the Goods are situated and repossess the Goods. On the making of such request the rights of the Buyer under Clause 10.4 shall cease.

10.7 The Buyer shall not pledge or in any way charge by way of security for and indebtedness any of the Goods which are the Property of the Seller. Without prejudice to the other rights of the Seller, if the Buyer does so all sums whatever owing by the Buyer to the Seller forthwith become due and payable.

10.8 The Buyer shall insure and keep insured the Goods to the full price against "all risks" to the reasonable satisfaction of the Seller until the date that property in the Goods passes from the Seller and shall whenever requested by the Seller produce a copy of the policy of insurance. Without prejudice to the other rights of the Seller, if the Buyer fails to do so all sums whatever owing by the Buyer to the Seller shall forthwith become due and payable.

10.9 The Buyer shall promptly deliver the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985 XII as amended. Without prejudice to the other rights of the Seller, if the Buyer fails to do so all sums whatever owing by the Buyer to the Seller shall forthwith become due and payable.


11. Force Majeure

11.1 The Seller shall not be liable in any respect whatsoever for delay in the performance of, or the failure to perform, any obligation pursuant to any order or contract, in each case, as a result of circumstances beyond its control. If such circumstances delay or prevent the performance of any obligation under any order or contract for 30 days or more, the Seller shall be entitled by written notice to cancel or terminate such order or contract or its outstanding obligations thereunder.

12. Remedies of Buyer

12.1 Where the Buyer rejects any Goods then the Buyer shall have nofurther rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which confirm to the contract of sale.

12.2 Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatever to the Buyer in respect of these Goods.

12.3 The Seller shall not be liable to the Buyer for late delivery or short delivery of the Goods.

13. DATA LOSS

13.1 . I.S.Computers will not be held liable for any data loss that occurs in the event of a hardware failure. It is the customers responsibility to back-up any data . In the event of a hard drive being retured and found to be faulty , I.S.Computers are only repsonsible for replacing the drive for one of an equivalent specification and not recovery of any data.


14 Cancellation of orders

14.1 If you are acting as a Consumer under the Distance Selling Regulations (“DSR”) you have the right to cancel the contract at any time up to the end of 7 working days from the day after the day you receive the goods. The “Cancellation period”.


14.2 If you fail to take delivery because you have cancelled your contract under the DSR the Supplier shall refund or re-credit you once the items are returned to us and receipted back into our Warehouse, this should be within 30 days; for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

14.3 To exercise your right of cancellation, you must give written notice to the Supplier by letter or email , giving details of the goods ordered and (where appropriate) their delivery date. Notification by phone is not sufficient.

14.4 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. Goods must be returned as new, with no blemish, defect and should be complete with any manuals and information sent with them, neither must the outer manufacturer packaging show any damage or be defaced in anyway.

14.5 Should the items/packaging show any damage or be incomplete and defaced in any manner the goods may be rejected or a fee may be applied to recover the cost of reselling the product as second hand, the fee is calculated on a case by case basis. This will automatically be deducted from the credit issued.

14.6 Once you have notified the Supplier that you are cancelling the contract you will be issued with an Returns Authorisation (RA) number which must be clearly labelled on the goods being sent back (please ensure not to deface the product or permanently mark the product in anyway), when the goods are received the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Failure to return the goods back to the supplier, the supplier will arrange collection at the customer’s expense.

14.7 Once an RA has been issued the goods must be returned to the address given in the authorisation. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. Goods must be returned in pristine condition.

14.8 You do not have the right to cancel the contract if the order is for computer software or consumable goods which have been unsealed by you, or goods made to your specifications cannot be returned.


15 Chargebacks

15.1 If at any time any payments made for Goods by credit card are reversed by the credit card company ("a chargeback"), whether the credit card company acted on your instructions or not, please note that the legal ownership of the Goods shall pass back to us. You shall then hold the Goods as our agent and shall account to us for the value of the Goods. In such a situation, you are instructed to keep the Goods separate from your and any third party goods and ensure that they are properly stored, protected, insured and identified as our property.


15.2 In addition to any other rights, we may in these circumstances, upon giving 7 days notice require you to return or deliver the Goods to us, at the expiry of which, we shall take legal proceedings to recover the goods or their value and any other costs we may incur to recover the goods.

15.3 If a chargeback has been made, please note that you shall not be entitled to pledge or in any way charge by way of security for any of your indebtedness any of the Goods which remain our property.

15.4 This does not affect your statutory rights.

16 Refunds

16.1 If for any reason you are issued with a refund, please note the following,


a. All refunds will be issued to the same payment method as on the original order.
b. A refund will usually reach your credit card account within 4 working days after it has been processed, please allow up to 10 working days for it to be credited.
c. If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued unless returned under the distant selling regulations.

16.2 The relevant manufacturer will process all offers of “Money Back” guarantees and you should contact them directly to arrange return and refund.


17. Proper Law of Contract

This Contract is subject to the Law of England and Wales.